Refund Policy 

E-Com Brand PRO Refund Policy

1.0. Important Note On Refunds & Cancellations
Refunds and cancellations are not available to be processed through our app, you must contact our support team for any refunds & cancellations. 
Be sure to read the policies below to see if you’re eligible.
1.1. Our Clear Action Based Refund Guarantee 
On Standard Viral Vault Elite Subscription:
At Viral Vault, we stand behind the ability of our software & training to get you results when you spend the time studying and implementing what you learn. Because of this we simply ask that you give the course a fair attempt. 
Unless otherwise stated on the specific products sales page and order form all of our products, all Viral Vault purchases come with a 24 hour no questions asked refund period. 
To have your refund qualify for this offer please reach out to our support staff via and request a refund. 
After 24 hours have passed the programs and services come with an action based 30 day money back guarantee.
In order to qualify for a refund you must simply do the following within 30 days.
1. Watch and complete the entire crash course
2. Create a Shopify Store.
3. You must run ads to your Shopify Store; total ad spend must equal at least $100 USD.
4. Ask coaches for help in our Facebook group.
5. Make an honest attempt. This means you put effort in over the 30 day period.
An example of an “honest” attempt would be applying work over a 30 day period and participating in the training.
A dishonest attempt would be waiting till day 29 and then throwing all store together, clicking through the videos and aimlessly sending ads to your store.
We are extremely lenient on this and as long as you put in some sort of genuine effort we are more than happy to issue your refund.
We have this guarantee to protect the value of our information and coaching. It our responsibility to train you and coach you to the best our efforts. 
It is your responsibility to apply the training and coaching.
If you do not get results after applying, then it is our fault and we will happily refund you instantly. 
As long as you intend to use this program and do the bare minimum above you you have absolutely zero risk.
1.2. On Viral Vault Free Trials:
On activation, a free trial account sign up member will have 3 days to try the software. The member may cancel future charges during this 3 day period by contacting 
After 3 days, the user will be billed at their current subscription rate and billed every 30 days after until canceled. 
24 hours after the first payment is made – it is non refundable. 
This means the initial payment after 24 hours is non refundable after payment is completed and the membership is activated. 
Trials are limited to one per customer.
1.3. On Viral Vault Lifetime Subscriptions:
The Viral Vault Lifetime Subscription + Elite Bundle Package does not follow these same terms, this offer is significantly discounted compared to our standard rate so different terms apply. 
The Lifetime Subscription has a 7 day money back guarantee. From the date of purchase you have 7 days to request a refund and it will be paid in full no questions asked.

To request this refund please contact